We strictly source all our products from authorized dealers and retailers. In addition, we employ a professional third-party authentication company to authenticate these goods before we purchase - this company has over a decade of experience authenticating goods from our brands. We also have an in-house authentication and quality control team that conducts a thorough secondary inspection before any product is shipped to you.

All products come with original brand packaging.

We have long-standing direct relationships with multiple global retailers and authorized dealers (many of which are in Japan). We also import in bulk at discounted rates that general consumers simply cannot get.

No, all taxes and customs duties are prepaid and included in the price.

Yes, we offer full refunds, given that you contact us within 14 days of receiving your order, and that your product is in its original condition with original packaging. Furthermore, to be eligible for a full refund, the product(s) you received must be either defective or incorrect. Otherwise, your order is only eligible for an exchange. Please read our full Refund Policy here.

Your order will arrive in 5-7 business days with our free global express shipping.

Feel free to reach out to us at contact@vail.jp or visit our FAQ page for more information.