What types of products do you offer?

Vail JP specializes in luxury accessories and footwear, featuring high-end items such as the Goyard Saint-Sulpice Card Wallet and Loro Piana Summer Walk Loafers. Each product is selected for its exceptional craftsmanship and timeless style.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. Returns initiated after 14 days from the delivery date will not be accepted.

How can I track my order?

Once your order is processed, you will receive an email confirmation with tracking information. If you do not receive this email, please check your spam folder or contact us for assistance.

What are your shipping options?

We offer free shipping on orders over $250 within the United States. For orders below this threshold, a shipping fee of $25 will apply. Processing typically takes 1-2 business days, with an estimated delivery time of 4-5 business days.

Can I change my delivery address after placing an order?

Once your order is in transit, we cannot change the delivery address. If you need to modify your address, please contact us within 12 hours of placing your order.

What should I do if my item arrives damaged?

If your item arrives damaged, please inspect it immediately and contact us. We will evaluate the issue and provide instructions for resolution. Claims for damaged items must be reported within five days of delivery confirmation.

Do you offer exchanges?

Exchanges are only available for damaged, incorrect, or defective items. If you need to exchange a product, please contact us to initiate the process.

How long does it take to process a refund?

Refunds are processed within 7 to 10 business days after we receive and inspect your returned item. Please note that shipping costs are non-refundable.

How can I contact customer support?

You can reach our customer support team via email at contact@vail.jp or by phone at +1 (814) 801-3627. Our customer service hours are Monday to Saturday, 10:00 AM to 6:00 PM CST.